Privacy Policy

Saath Wellness ("Saath Wellness," "we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or receive our counselling and wellness services.

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Alberta's Personal Information Protection Act (PIPA) and, where it applies to health information, the Health Information Act (HIA).

1. Information We Collect

We may collect the following types of personal information:

• Contact information — such as your name, email address, and phone number when you submit a form or reach out to us.
• Service-related information — details you choose to share about your reasons for seeking support, appointment preferences, or waitlist interest.
• Health information — where you become a client, information relevant to providing counselling and wellness services, collected and stored securely with your consent.
• Technical information — limited data such as your IP address and general usage information, including data used to protect our forms from spam and abuse (for example, through Cloudflare Turnstile).

2. How We Use Your Information

We use your personal information only for the purposes for which it was provided, including to:

• Respond to your inquiries and communicate with you.
• Schedule consultations, appointments, and manage waitlists.
• Provide, personalize, and improve our counselling and wellness services.
• Maintain accurate records as required by professional and legal obligations.
• Protect the security and integrity of our website and services.

3. Consent

We collect, use, and disclose your personal information with your knowledge and consent, except where otherwise permitted or required by law. By providing your information through our website or forms, you consent to its collection and use as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose your information only in limited circumstances, such as:

• To trusted service providers (for example, secure email and form-processing providers) who assist us in operating our website and services, and who are bound to protect your information.
• Where required or authorized by law, including duty-to-report and duty-to-warn obligations that apply to regulated health professionals.
• To prevent a risk of serious and imminent harm to a person or the public.

5. Safeguards and Data Storage

We use reasonable physical, organizational, and technological safeguards to protect your personal information against loss, theft, and unauthorized access, disclosure, or use. Some of our service providers may store data outside your province or country; where this occurs, your information may be subject to the laws of those jurisdictions. We take steps to ensure information is handled with a comparable level of protection.

6. Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by professional standards and applicable law. Clinical records are retained in accordance with the requirements of our regulatory colleges. When information is no longer required, it is securely destroyed, erased, or anonymized.

7. Your Rights and Access

Subject to certain legal exceptions, you have the right to access the personal information we hold about you, to request corrections to inaccurate or incomplete information, and to ask questions about how your information is handled. We will respond to access requests within the timeframes required by applicable law.

8. Cookies and Website Analytics

Our website may use limited cookies and similar technologies to support core functionality and security. We do not use them to collect sensitive personal information without your consent. You can adjust your browser settings to refuse cookies, though some features of the site may not function as intended.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.